Customer Success Highlights
Gain key insights into the value Cylera delivers and our approach to integrated customer success
St. Luke's University Health Network
The Challenges
Cylera Results
- Critical Care – Connected medical devices needed to be available on-demand to ensure immediate delivery of critical medical information and patient care.
- Scale and Complexity – Integration and coverage required for a broad range of healthcare IoT devices within 300 different facilities across a wide geographic area and multiple, inter-related networks.
- Utilization – Lack of accurate usage data of healthcare IoT devices and related consumables made budget and purchase decisions inefficient with potential lost revenue.
- Vulnerability – Beyond just finding all the network connections, St. Luke's needed a consolidated and dynamic way to see changes, anomalies, and potential security issues.
- Comprehensive Inventory – Cylera now discovers, categorizes, and inventories all healthcare IoT devices with an unmatched depth of visibility – consolidating all sites and departments.
- Accurate Risk Analysis – St. Luke's has gained continuous NIST- and HIPPA-related risk analysis to support operational and regulatory standards – incorporating real-world security factors.
- Increased Care Availability – Cylera dynamically identifies, tracks, assesses, and monitors healthcare IoT devices – prioritizing issues and enabling remediation with the least patient care disruption resulting in increased service availability.
- Business Value – Cylera provides better, more informed data allowing greater efficiency, collaboration, and decision-making – including device usage and location, maintenance and remediation, reallocation and management of consumable inventory, and improving revenue gains.
Cylera Advanced Healthcare IoT Security Impact
“Cylera has provided us a means to fully know what we have, in-depth, and how to manage those devices and the risks according to our business priorities and revenue goals.”
University Hospitals of Morecambe Bay NHS Foundation Trust
The Challenges
Cylera Results
- Complexity – Distributed hospitals and community medical centers with diverse healthcare IoT devices, each undergoing varying modernization initiatives.
- DSPT Compliance – Insufficient means to support DSPT 2022-23 requirements to maintain a complete and accurate medical device registry and track responses to the NHS Digital threat alert system.
- Network Visibility – Resource constraints with a lack of complete discovery and monitoring of IoT devices and connected medical assets within networks across their healthcare facilities.
- Response Constraints – Vulnerability management and threat response were inefficient and burdensome due to competing priorities and limited staffing
- Comprehensive Discovery and Inventory – Cylera automates inventories all healthcare IoT devices across sites and networks.
- Accurate Device Registry – The NHS trust now has comprehensive, real-time inventory with continuously updated details for all connected healthcare IoT devices.
- DSPT Adherence – The trust has satisfied DSPT regulations on asset inventory and threat response, leveraging Cylera’s NHS Cyber Alert Dashboard.
- Operational Efficiency – Accurate and prioritized threat management allows the healthcare provider to better utilize its staff to remediate security issues and maintain device availability.
Cylera Advanced Healthcare IoT Security Platform
”The Cylera platform has provided a means to identify and assess what we have, and at a depth that gives us the ability to meet our regulatory requirements, and to manage the priorities and workflows around risk.”
Focus on Integrated Customer Success
Cylera goes beyond the talk of "customer first." We build a business-outcome approach backed by integrated customer success resources and activities that provide the consistent engagement and measured value required to earn long-term customer relationships.
Value Across the Organization
Chief Information Officer (CIO)
Chief Information Security Officer (CISO)
IT Operations
(ITOps)
(ITOps)
Security Operations (SecOps)
Biomedical
Engineering
Engineering
Resources
